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WebSep 30, 2024 · Drawing insights from literature on customer service, technology marketing, and computer science, our proposed framework elaborates on the concept of the degree of robotics adoption (DRA) as well as the antecedents (employee acceptance of robots and customer acceptance of robots) and multiple sequential consequences (service quality, … WebSep 28, 2024 · Service robots and artificial intelligence (AI), combined with these technologies, will lead to rapid innovation that can dramatically improve the customer experience, service quality, and productivity all at the same time (Wirtz & Zeithaml, 2024). Robot- and AI-delivered service offers unprecedented economies of scale and scope as … hoi2 japan
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